Service Agent Script for Salesforce Flow logo

Service Agent Script for Salesforce Flow

By Salesforce LabsProductivity

Rating
3.1
Reviews
9
Pricing
Free
Listed since
2018

About Service Agent Script for Salesforce Flow

Close cases quickly and consistently with call scripting!

Salesforce Flow is an awesome tool to help your service agents manage customer cases; make your flows even better with this lightweight call script component. Add the component to your flow screens, enter your script text, and you’re done! The component contains a copy to clipboard button. You can customize the component’s color to match your branding by setting the Color attribute with any RGB value (default is blue). The component’s text size can be modified by setting the Size attribute to small, medium, or large (default is medium). Script text can be copied to a Live Agent chat by passing the Live Chat Transcript record ID into the component's Record ID variable.

This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Highlights

  • Set call script text manually or with a flow variable
  • Customize component color and text size
  • Easy copy to clipboard and copy to Live Agent chat buttons

Screenshots and videos

Service Agent Script in the Service Console (default color and default text size)

Image 1 of 4

Service Agent Script in the Service Console (default color and default text size)

Pricing

Free.

Compatibility

Salesforce editions
  • Essentials
  • Professional
  • Enterprise
  • Unlimited
  • Performance
  • Developer
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on September 5, 2018
Languages
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Danish
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Chinese (China)
  • Spanish
  • Swedish
  • Thai
  • Chinese (Taiwan)

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