Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
By OzonetelField Service
- Rating
- 4.4
- Reviews
- 10
- Pricing
- Paid
- From $40 per user per month
- Listed since
- 2019
About Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
Deliver Personalized Inbound Support and Run Engaging Outbound Campaigns
Omnichannel Contact Center
Predictive, Progressive, and Preview dialers. Advanced campaign management, call analytics, and skill-based routing. Automatic Call Distribution (ACD) for calls, chats, and text messages. Drag & Drop IVR Designer for codeless, on-demand IVR deployment. Self Service and Conversational IVR for immediate engagement. Live dashboards with screen recording functionality. Natural Language Recognition, Speech Analytics, AI Voice Bots for improved CX.
A Unique Website Chat+Call Widget
Reach out to prospective customers faster with our unique widget. Web leads can simply click to connect with a sales representative using our simultaneous voice plus chat window.
Multiple Go-to-Cloud Options with BYOC benefit
Already have a legacy PBX? Or happy with your existing telecom provider? Ozonetel CloudAgent bridges your existing legacy PBX with Salesforce. And optionally integrates with any telecom trunk.
Highlights
- Run Omnichannel Contact Center within Salesforce Make & take calls within Salesforce with a unified view. Voice, chat, and SMS support - All within Salesforce. Single sign-on, screen pop, unified window, click to dial, and auto call logging.
- Empowered Workforce. Effortlessly orchestrate IVR flow with no coding. Leverage AI technology to automate workflow. 70+ reports, AI-powered speech analytics, live dashboard & screen recording for impeccable supervision & decision making.
- Unlock Critical Business Value That Impacts Bottomline. Faster time to market with 24hrs deployment. Zero coding. Zero CAPEX. Operate from anywhere. 99.99% uptime. HIPAA Compliant contact center solution with 24x7 white-glove support
Screenshots
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Pricing
Paid, from $40 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $40 per user | Monthly |
The product is priced per user license and charged between 25-65$ per month per user for the external service. The salesforce app is provided within the user license fee.
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 23, 2019
- Languages
- English
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