Noble® SmartEngage

Inside Sales & Customer Service teams that use SFA/CRM with outbound and inbound contact automation are able to take advantage of the benefits that integrated technologies can bring, allowing them to respond quickly to new opportunities or requests. Noble SmartEngage gives call centers the ability to handle customer contacts with ease, integrating our award-winning telephony, inbound, soft phone, & outbound controls into the Salesforce.com workspace to create a unified desktop for executing their daily tasks. Built-in Gamification helps build team engagement by recognizing agents who reach their goals.

With Noble, inside sales & customer service reps have the power of 1-click access to a range of contact management tools to:

• Click-to-Dial a number, Schedule a callback, Transfer a call, etc.
• Eliminate switching between programs, manual look-ups, and making customers wait while reps try to find info
• Increase customer satisfaction and improve productivity
• Additional benefits: Regulatory Compliance, Campaign Management, Recording, Broadcast Voicemail Messages, Skills-based Routing, Quality Control, Performance Reports, Gamification, Analytics & more