NetFortris CommUnity for Salesforce®

NetFortris CommUnity for Salesforce® was created to provide a unified communication experience in your Salesforce® instance by unifying your CommUnity Solutions with your Salesforce® system. We integrate business communications into the Salesforce® environment to improve productivity, increase call efficiency and overall business performance.

NetFortris CommUnity for Salesforce® supports these key features:

• Integrated call adapter with phone controls
• Inbound screen pops
• Click to dial from any phone number in your Salesforce instance
• Real-time automatic call logging to Salesforce objects
• Comments capture
• Actionable Recent Call history
• Supports all standard Salesforce objects such as Contacts, Leads, Accounts, Cases, Campaigns, and Opportunities
• Supports multi-line handling with improved usability for swapping calls
• Persistent note screen to allow users to complete and save/cancel their comments even after the call has ended. (Note: CDR is still logged)
• Now captures more complete CDR data for Salesforce reporting/analytics
• Admin User can enable/disable call logging for the account and per user