Incident Management Reports & Dashboard

Understand how your team is managing incidents throughout their lifecycle and get a clear view into multi-customer escalations! You can also track open incidents, problems, and change requests as well as time to resolve incidents to improve your organization's efficiency.

These dashboards access data from standard fields on the Incident, Problem, and Change Request entities, to help you get started immediately!

Please enable Incident Management in Setup before attempting to install this dashboard or it will fail.