Dispatcher

If you are looking for an easy way to resolve the challenges of routing and assigning Leads, Cases, Tasks, or Opportunities we have a simple and free app for you. Dispatcher affords you to create an arbitrary number of dispatch rules based on object field value filters and the hourly schedule of users. You can control the flow of assignments based on user-specific weights.

Example use cases include:

• Set weekday office hour users schedule as well as a weekend on-call schedules
• Weighted assignments for users who can handle higher volumes
• Define multiple dispatchers to handle your specific use cases

Integrate

• Integrates with your existing Salesforce queues/assignment rules