CLink for Contact Centers integration
By Comsys CXIntegration
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $25 per user per month
- Listed since
- 2021
About CLink for Contact Centers integration
Integration of Salesforce with Cisco and Alvaria(ex.Aspect) Contact Centers
High availability and Session persistence CLink is capable to automatically restore and resume all active processes in case of system failures or faults. It supports N+1 redundancy, mitigating the risks of a single point of failure.
Load balancing For cases of high loads, CLink is designed to balance the traffic between multiple servers, and the portals or the access points of the contact center. With this, it prevents bottlenecks and ensures uninterrupted operation.
Expandability CLink can accommodate unlimited agents with the deployment of additional CLink servers even while CLink is active, achieving zero-downtime during upgrades.
Administration suite CLink administration application enables the monitoring of system resource utilization, system health, and other vital statistics. Administrators can supervise specific operations, broadcast messages to teams and manage logs.
Highlights
- CLink enhances Salesforce with the interaction management capabilities of Cisco and Alvaria (former Aspect) Contact Centers. Hence, it empowers agents to provide better customer engagement without having to switch between multiple windows.
- Supports omnichannel customer engagement CLink supports all available communication channels including digital channels so agents can handle multiple communications simultaneously, even when interaction channels are managed by different platforms.
- Capable to handle complex architectures CLink enables the connection of multiple instances of Salesforce with different versions of Cisco and Alvaria Contact Centers. This makes CLink the middleware of choice for complicated contact center environments.
Screenshots
Pricing
Paid, from $25 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $25 per user | Monthly |
The final price is affected by deployment model and volume of licences. Please contact Comsys for a quotation.
The publisher offers discounts.
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on September 15, 2021
- Languages
- English
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