CommentBox
By Salesforce LabsProductivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free
- Listed since
- 2017
About CommentBox
Enhanced case comment features for service agents
CommentBox has been designed to enhance the service agent user experience.
Agents are able to add additional "To" addresses as well as include CC and BCC addresses in their Case Comment correspondence. A checkbox provides the ability for agents to save internal comments to their peers, or send public messages to clients. Include all case followers in emails at the click of a button & drag and drop files into CommentBox to include in comments. A log of recipients is kept in the case comment header.
Drop down menus provide access to plain text email templates to aid agents with responses. Currently, merge fields and HTML/Visualforce email templates are not supported.
Within any customisable lightning console, admins can include the CommentBoxUtility component, allowing users to get notified as soon as a new comment lands on one of their cases.
Inbound and outbound emails from cases are included in case comments, reducing the need to copy and paste the communication
HOW TO INSTALL The setup of CommentBox is quick and easy - see the install guide below!
SUPPORT CommentBox has been designed and developed by Michael Holt. Seek his support on twitter: @SFMichaelHolt
Highlights
- Include additional emails, such as "To" "CC" and "BCC" in case comments and get notified of new comments when working in a lightning console
- Auto-insert emails on cases as case comments Attach files to case comments and send as emails to customers
- Use email templates to streamline and quicken agent responses CommentBox features are now at parity and beyond, with out-of-the-box functionality!
Screenshots and videos
Pricing
Free.
Compatibility
- Works with
- Sales Cloud
- Requires
- Sales Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on September 3, 2017
- Languages
- English
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