CareService Connect (v1.1)

CareService Connect is a Salesforce Application that provides social workers as well as other healthcare professionals with solutions for their patients who are experiencing a barrier to care or social determinant of health. CareService Connect can mitigate the adversity patients face in each of these areas — care, education, emergency, food, goods, health, housing, money, transportation, work — which impedes them from receiving medical treatments they need.

The app resides in Salesforce and eliminates the siloed experience between barriers to care and the end user’s need to provide solutions via referrals to social services agencies. Searchable by patient zip code, referrals are populated, selected, then contacted on the patient’s behalf.

The app can also track outcomes from those referrals, thus lowering a patient's risk score which might have previously been thwarted by these "barriers to care," and improving outcomes for some of the most marginalized patient populations. End users are empowered to not only identify barriers to care for their patients but can now also refer and track solutions to completion — all natively within Salesforce.