Astrea Jira Connect
By Astrea IT Services Pvt LtdIntegration
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free
- Listed since
- 2019
About Astrea Jira Connect
Syncs between Jira Service Desk and Salesforce Organization
- It improves coordination between teams(ex-testing and Engineering) across the two applications(ex: Jira & SF) so that both sides may efficiently collaborate (work jointly on an activity or project), exchange information, and track various activities as they work on various customer-centric tasks -- without needing to go back and forth between applications.
- Using the integration can help keep everyone aligned on the priority and status of work.
- As support calls are captured, Help Desk can create specific issues in JIRA for triage(fixing of issues) by Engineering. Issues may be further elaborated, prioritized and scheduled for delivery either as patches or releases. Support stays in sync throughout the resolution processes to ensure timely feedback to customers.
Highlights
- Single directional sync App for exchanging data from Jira to Salesforce.
- Allow teams working more efficiently towards resolving customer-related tasks.
Screenshots and videos
Pricing
Free.
Compatibility
- Requires
- Sales Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on April 15, 2022
- Languages
- English
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