Astrea Case Merge
By Astrea IT Services Pvt LtdProductivity
- Rating
- 4.4
- Reviews
- 14
- Pricing
- Free
- Listed since
- 2017
About Astrea Case Merge
Merge Your Duplicate Cases
It supports point and click graphical user interface which is very simple and easy to use.
By using this lightning component, Salesforce administrators can merge Cases with the help of following criteria: Subject, Origin, Priority, Status, Contact and CreatedDate range.
The component merges the duplicate Case in the parent Case and also their related Email Messages, Comments, Attachments and Files.
The component requires 'My Domain' to be enabled in the Salesforce Org to function properly.
Users also have the option to delete the merged Cases and their related records upon merging.
Highlights
- Subject, Origin, Priority, Status, Contact and CreatedDate range.
- The component merges the duplicate Case in the parent Case and also their related Email Messages, Comments, Attachments and Files. Users also have the option to delete the merged Cases and their related records upon merging.
- The merged Cases are saved with a Status of 'Closed As Duplicate'.
Screenshots and videos
Pricing
Free.
Compatibility
- Requires
- Sales Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on April 12, 2020
- Languages
- English
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