Anywhere365®
CTI | Telephony | Contact Center | Microsoft Teams | IVR | AI
By ANYWHERE365Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From €45 per user per month
- Listed since
- 2020
About Anywhere365®
Turn Salesforce Into an Omni-channel Contact Center solution
BEYOND THE CONTACT CENTER Focus on the KPIs that will positively impact business workflows, improve customer service and streamline operations. Not just in the contact center, but across the entire organization.
ANYWHERE AND AT ANY TIME Anywhere365® enhances customer engagement across all communications channels, from anywhere and at any time, with realtime dialogue processing and translation for over 60 languages.
SMART ROUITNG Our chat and voice bots handle all routine requests, routing more complex dialogues to live agents, based on e.g. skills, geography, CRM data and many more.
WebAgent for Salesforce leverages all of the Anywhere365® Dialogue Cloud including:
- IVR (voice) and ICR (chat): Route calls/chats based on customer input in a flexible and easy to manage menu.
- Dialogue Recording: Record, tag and track inbound and outbound calls and chats.
- Agent Management: Manage agents in real time over multiple groups and skills.
- Reporting and Wallboards: Leverage Power BI for actionable intelligence and historical reporting of customer dialogues.
- Flexible and extensible: we integrate with Microsoft Flow, PowerApps and Azure Cognitive Services
Highlights
- DOCK SALESFORCE TO MICROSOFT TEAMS Is Salesforce your CRM system, but is your workforce using Office365 with Microsoft Teams? Anywhere365® integrates the both, guaranteeing the best possible experience for agents, supervisors and of course customers.
- FROM A SINGLE PANE OF GLASS Users can receive and send calls, chats, emails and more from within their Salesforce client. CRM information is always automatically displayed and new information will directly be linked to their CRM record.
- AUDIT TRAILS Interaction recordings with real-time transcription and translation of chats and voice calls are automatically logged into Salesforce, providing the enterprise with audit trails for compliance, agent coaching and customer issue resolution.
Screenshots and videos
Pricing
Paid, from €45 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Anywhere365 - CTI Connector | €45 per user | Monthly | 30 days |
Requires a valid subscription to the appropriate Anywhere365 services to enable the Salesforce CTI integration.
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Not supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on January 7, 2020
- Languages
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Portuguese
- Spanish
- Swedish
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