Omega CRM

Advanced and Innovate Customer Experience Services

Summary

Omega CRM provides a complete portfolio of services to implement new innovative customer experiences including consultancy, implementation and support for all the industries and different types of companies.

We help our customers to gain competitiveness through the continuous improvement of the KPIs that drives the business of the companies, like revenue, sales, margin, etc…Omega CRM is an innovation award-winning Salesforce Consulting Partner.

We are actively brings improvements to our projects in such innovative areas as Blockchain, Artificial Intelligence ( A.I.), and IoT. We have a strong and experienced team that understands business processes and technology. Key to our success is the knowledge of our people - we strive towards certifying our consultants in the technologies that empower the Salesforce ecosystem. (Sales Cloud, Service Cloud, Marketing Cloud & Pardot Setup, Community Cloud, Analytics, Field Service Lightning - FSL, System and Application Architect, etc.).

We have earned more than 371 certifications to date!In 2019 we became Premiun Partner (Salesforce.org), in our bet together with Salesforce, for education and non-profit organizations.

Consultancy services based on Agile methodologies to provide the best discovery analysis for map the customer journey experience and the way that technology can help to improve it. Our innovation portfolio includes Blockchain, AI and IoT.

Implementation services to fulfill the gap between the expectations of the customer experience designed and the real way to develop it, based on SCRUM.

Support services based on Cloud Omega Competence Center that provides flexible and scalable services for continuous improvements of the business process and customer experiences defined. Proof of this our customer satisfaction index of 9.75 out of 10.

  • Partner Tier

    registered
  • YEAR OF FOUNDING

    2002
  • Appexchange Reviews

    48
  • Appexchange Rating

    4.9/5
  • Certified Professionals

    123
  • Email

    jarquelladas@omegacrmconsulting.com
  • Phone

    958224149
  • Visit Website

  • Omega CRM
  • Omega CRM
  • Omega CRM
  • Omega CRM

# Focus

# Service lines

17%
17%
17%
17%
17%
17%

# Salesforce Expertise

25%
25%
25%
25%

# Certifications (788)

# Portfolio

Key clients:

# Geographic Focus

Languages: English, French, German, Simplified Chinese, Spanish

International: France, Spain

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