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Tracker Bot

Field Service Lightning Contractor Engagement

By Salesforce LabsField Service

Rating
Not rated yet
Reviews
No reviews yet
Pricing
Free
Listed since
2020

About Tracker Bot

Keep your contractors in the loop about their Service Appointments

When FSL mobile is not an option for your contractors or other service resources, give them the power of Salesforce messaging to stay in the loop about the service appointments assigned to them. With Tracker bot, your contractors can easily request work on-demand, set their capacity and/or absences, and manage their appointments using their mobile device. They can simply engage over the messaging app of their choice (SMS, WhatsApp, Facebook, etc).

This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Highlights

  • Automatically send contractors outbound messages about their service appointments.
  • Allow contractors to request work, update appointments, add completion notes, or change working hours/capacity on-demand.
  • Give contractors an easy way to access knowledge articles about jobs by asking questions via messaging.

Screenshots

Tracker - An Einstein chatbot to communicate FSL appointments to contractors

Image 1 of 4

Tracker - An Einstein chatbot to communicate FSL appointments to contractors

Pricing

Free.

Compatibility

Salesforce editions
  • Essentials
  • Professional
  • Enterprise
  • Unlimited
  • Developer
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on January 17, 2020
Languages
  • English

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