Tavant Warranty On-Demand

PRODUCT REGISTRATION

• Manage product information
• Register products for warranty and keep track of product resale

CLAIMS MANAGEMENT

• Simplified claim entry, with support for pre-authorization, flexible to handle repair and complete unit returns
• Automated claim approval and rejection, using comprehensive rules and processes
• Exhaustive claims process, accommodating re-open, appeal and failed part return analysis.

SERVICE CAMPAIGNS MANAGEMENT

• Setup and manage recall and other service campaigns
• Fully Automated process – from notification to customer till payment from supplier supporting campaign
• Out of box reports and KPI’s to track the progress of campaigns

SUPPLIER RECOVERY

• Manage recovery contracts
• Complete recovery claim workflow, with an option for suppliers to provide real-time feedback
• Auto adjust supplier accounts based on recovery contracts

WARRANTY SETUP AND ADMINISTRATION

• Manage labor rates, pricing rules, and other modifiers
• Define and manage all warranty plans (including extended warranty), associated applicability terms
• Manage service products, bill of material, technician certification, and service provider information