SMS for Salesforce by Sinch Engage logo

SMS for Salesforce by Sinch Engage

SMS, MMS, WhatsApp & RCS

By SinchField Service

View on AppExchange(opens in a new tab)Publisher website(opens in a new tab)
Rating
4.9
Reviews
41
Pricing
Paid
From $10 per user per month
Listed since
2014

About SMS for Salesforce by Sinch Engage

Your go-to way to text, follow up, and stay connected inside Salesforce.

Sinch Engage brings SMS, MMS, WhatsApp, and RCS directly into Salesforce, making it easier to reach customers, follow up fast, and keep conversations organized. Automate reminders and workflows with Agentforce, reduce no-shows, and log every message—without switching tools.

Key Benefits

  • Send and receive two-way SMS, MMS, RCS, and WhatsApp messages in Salesforce.
  • Launch bulk messages from lists, reports, and campaigns.
  • Automate reminders, follow-ups, and alerts with Flows or Agentforce.
  • Use SMS keywords to update records and cut manual data entry.
  • Personalize messages with merge fields and templates.
  • View a full message history on contact and lead records.
  • Track delivery, replies, and engagement with built-in analytics.
  • Stay compliant with TCPA, GDPR, and 10DLC.

How to Set Up 1. Install Sinch Engage from the Salesforce AppExchange. 2. Connect your account and provision a local, toll-free, or short code number. 3. Build automated workflows using Salesforce Flows or Agentforce. 4. Start sending messages and managing two-way conversations in Salesforce.

Trusted by 65,000+ businesses worldwide, Sinch Engage offers 600+ direct carrier connections and 24/7 support.

Highlights

  • Two-Way Messaging Inside Salesforce Send and receive SMS, MMS, WhatsApp, and RCS directly on Salesforce records. Manage conversations in real time and keep every message logged in one place.
  • Reach More Customers at Once Send personalized bulk messages from Salesforce lists, reports, or campaigns. Reach the right people fast with targeted, scalable outreach in just a few clicks.
  • Automate Follow-Ups and Reminders Use Salesforce Flows or Agentforce to send automated SMS, MMS, WhatsApp, and RCS reminders, alerts, and follow-ups—so no customer task slips through the cracks.
  • Update Records Automatically with Keywords Use SMS keywords to update Salesforce records, route messages, and trigger workflows – no manual data entry required. Let customers initiate actions and keep your Salesforce records clean and up to date.
  • Message Templates That Save You Time Create SMS, MMS, WhatsApp, and RCS templates with merge fields to personalize messages automatically. Keep your outreach consistent, scalable, and fast across Salesforce.
  • See Every Conversation in One Place See a complete SMS, MMS, WhatsApp, and RCS history on Salesforce records. Give your team full context to reply faster, stay coordinated, and prevent duplicate outreach.
  • Built-In Messaging Analytics Access delivery reports, response metrics, and engagement insights. Know what’s working, fix issues fast, and make smarter decisions with real-time data in Salesforce.
  • Compliance You Can Count On Stay compliant with TCPA, GDPR, and 10DLC using built-in opt-in/opt-out tools. Sinch Engage’s 600+ direct carrier connections ensure reliable, secure message delivery.
  • Simple Setup, Always-On Support Install and connect Sinch Engage in minutes. Provision local, toll-free, or short code numbers quickly and start messaging fast. Our global support team is available 24/7 whenever you need help.

Screenshots

Your all-in-one messaging solution for Salesforce

Image 1 of 12

Your all-in-one messaging solution for Salesforce

Pricing

Paid, from $10 per user per month.

SMS for Salesforce by Sinch Engage plans
PlanPriceBilled
Default Plan$10 per userMonthly

Click “Get It Now” to start your 14-day free trial with 25 free SMS messages. Pricing varies by region and messaging volume, and requires a minimum of 5 seats. Contact our team if you need region-specific pricing details.

The publisher offers discounts.

Compatibility

Works with
  • Sales Cloud
  • Service Cloud
  • Pardot
Requires
  • Sales Cloud
Salesforce editions
  • Enterprise
  • Unlimited
  • Performance
  • Developer
Lightning Experience
Supported
Salesforce mobile app
Supported
Salesforce security review
Passed on February 17, 2025
Industries
  • Education
  • Financial Services
  • Retail
Languages
  • English

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