Digital Machine File
IoT Asset Management for Manufacturers
By logicline GmbHSales Intelligence
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From €495 per company per month
- Listed since
- 2022
About Digital Machine File
Turn your installed base into service revenue — on Salesforce.
Turn your installed base into a growth engine — on Salesforce.
Machinery and equipment manufacturers lose revenue to scattered service data, manual effort, and blind spots across their installed base. The Digital Machine File gives you one connected record for every machine: assets, IoT telemetry, service history, documents, and digital product passport — natively on Salesforce.
Built on Service Cloud and Manufacturing Cloud, it turns after-sales service into a growth driver:
- Predictive maintenance that cuts unplanned downtime up to 70%
- New service revenue from spare parts, upselling, and campaigns
- Faster response and better CX with self-service portals and AI agents
- IoT and Agentforce are built in — and fully optional: the file runs just as well for machines without sensors.
Delivered by logicline, Salesforce partner with 30+ years in mechanical engineering, with a proven ecosystem (TeamViewer, Empolis, GRAX) and the SDI AI reasoning layer.
Download the whitepaper "Digital Machine File & Installed Base" to see how to turn service into a growth engine.
Highlights
- 360° Installed Base — Every machine, customer, and service interaction in one Salesforce record.
- IoT Asset Management — Real-time telemetry, anomaly detection, predictive maintenance, and digital twins (optional).
- New Service Revenue — Spare-parts shop, upselling, and CRM-driven campaigns from your installed base.
- Customer Portals — Self-service for spare parts, service requests, and machine dashboards on Experience Cloud.
- Faster Service — Higher first-time-fix rates, shorter service cycles, less manual effort.
- End-to-End Integration — ERP, PLM, and IoT harmonized with remote support (TeamViewer) and knowledge (Empolis).
- Built by Machinery Experts — Delivered by logicline, Salesforce partner with 30+ years in mechanical engineering.
Screenshots and videos
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Pricing
Paid, from €495 per company per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | €495 per company | Monthly |
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Experience Cloud
- Requires
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on April 6, 2022
- Industries
- Automotive
- High Tech
- Manufacturing
- Languages
- English
- German
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