SERVICE 1 Field Service Management
By SERVICE 1 GmbHField Service
- Rating
- 4.8
- Reviews
- 6
- Pricing
- Paid
- Listed since
- 2016
About SERVICE 1 Field Service Management
SERVICE 1 - the modular Field Service Management Solution
SERVICE 1 - The modular Field Service Performance Package - is the complete and integrated solution for field service organizations and includes:
Intelligent Service Console: Dispatchers have access to all relevant data for processing service requests faster than ever.
- Customer service data, proactive maintenance scheduling
- Service parts, reverse logistics, inventory & depot repair
- Field service analytics and interactive dashboards
SERVICE 1 is named in Gartner Magic Quadrant (FSM) and the inventor of the Advanced Scheduling Engine® (ASE) for automated dispatching and route optimization. ASE improves field service processes in multiple ways:
- Service orders are automatically created from customer product alerts (IoT)
- Capacity utilization is based on flexible working time models and qualification
- Spare part logistics are accessible, first time fix rates go up
- Newton AI - The future of excellent service
The Service1 mobile app supports all major mobile platforms and has full online-/offline-capabilities.
Portals for service partners and customers include:
- Online-order entry
- Self-scheduling
- Order processing and invoice processing
Highlights
- SERVICE 1 is the only solution for field service, offering automated scheduling, AI & route planning. The Advanced Scheduling Engine® creates work orders directly from product alerts (IoT) and improves productivity from call center to service delivery.
- Self-service portals increase the total service experience for customers and offer seamless integration for partners. Customers benefit from a 24/7 service availability as well as bidirectional transmission of field service orders and reports.
- Mobile apps come with on- and offline features and give access to the complete field service process: spare parts logistics, time reports, services contracts and history, technical documents or digital signature. Available for all major operating systems
Screenshots and videos
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Pricing
Paid.
Contact us for further details and special pricing based on your total volume. Different pricing options are available for different user types. Please review pricing here: https://www.service1.com/en/service-1-direct-contact/
Compatibility
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 7, 2024
- Languages
- English
- German
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