Einstein Bots Value
By Salesforce LabsAdmin & Developer Tools
- Rating
- 2.8
- Reviews
- 4
- Pricing
- Free
- Listed since
- 2022
About Einstein Bots Value
View Savings at a Glance with the Einstein Bots Value Dashboard
The Einstein Bots Value Dashboard gives you additional insights into KPIs and business ROI from your bot. The package includes 3 dashboards that are Business Value, KPIs, and Bots Analytics that show business outcomes in terms of case deflection and reduction in handle time. Also, you can get insights from bot usage and conversations with your customers.
To get started: 1) Set up the date you started using Einstein Bots 2) Answer a few questions on your current support process
In return, you will get a dashboard showing:
- Cost-savings and ROI from your bot
- Savings from case deflection and reduction in handle time
- Bot usage data including goal completion, transferring, and other metrics
- Goal completion, transferred to agent and other metrics about Bot usage data
Highlights
- Quickly build and dig into reports and visualizations for bot business value, KPIs, and exclusive analytics.
- Give you quantitative insights into the business value of bots for your organization. Dig into key metrics like case deflection and reduction in handle time with the Business Value and KPIs pre-built dashboards.
- Use the Bot Analytics dashboard to learn more about how your customers are interacting with your bot.
Screenshots
Image 1 of 3
Pricing
Free.
Compatibility
- Requires
- Sales Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on November 13, 2023
- Languages
- English
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