Datadog for Salesforce Service Cloud

When an incident happens, customer service teams often identify the issue through customers reporting the incident. By that point, many more customers have likely been impacted by the issue, and service teams have to scramble to react and communicate appropriately.

Datadog for Service Cloud allows service teams to get ahead of issues before customers report them. Using the same Datadog monitors that engineering teams rely on, Salesforce Incidents can be automatically created the instant a technical issue is detected. This allows service teams to see the same information that engineers see and get ahead of customer-impacting issues faster. Now, service teams can get ahead of customer pain with immediate communications and faster issue identification, minimizing the degraded experience and improving customer satisfaction.