1. Planning & Assessment, and Consulting services for Salesforce
(a) Sales process and workflow Requirements Analysis and Mapping to Salesforce functionality
(b) Architecting Integration with upstream and downstream systems

2. Implementation
(a) Business Analysis
(b) SF Administration and Configuration
(c) SF Testing and Data management
(d) SF Reporting and Dashboarding
(e) Implementations of Apps from AppExchange

3. Customized App Development
(a) Force.com package and application development
(b) Apex-based and Lightning-based customization (including Visualforce and Flex)

4. Ongoing Support and Global 24x7 Helpdesk services