Toronto, OntarioFounded 2023Select partner
Digitizing permitting, 311 services, and citizen engagement on Salesforce.
Upcrest Digital helps municipalities and public sector organizations modernize service delivery using Salesforce. We design and implement digital platforms that streamline citizen services, improve operational transparency, and enable government teams to deliver faster, more responsive public services.
Our expertise spans Salesforce Public Sector Solutions, Experience Cloud, Service Cloud, and Agentforce, enabling governments to digitize key processes such as 311 service requests, permitting and licensing, case management, citizen self-service portals, and community program management. These solutions replace manual workflows and fragmented systems with centralized, automated platforms that improve coordination across departments.
Upcrest Digital supports municipalities across the full Salesforce lifecycle — from service process design and platform configuration to system integration, automation, and reporting. Using Experience Cloud portals, OmniStudio digital forms, case management workflows, and operational dashboards, we help government teams manage service requests, applications, and internal reviews more efficiently.
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