TTEC

Customer Experience Consulting for Contact Center Transformation

Summary

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands.

The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth, and digital trust and safety services.

Founded in 1982, the Company’s 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com.

The TTEC Digital CRM team designs strategies, processes, and implementation plans utilizing TTEC’s collective proven customer experience and contact center expertise to optimize Service Cloud.

Our certified technical experts bring best practices to every engagement: We enable client implementations of Salesforce Service Cloud using our certified consultants around the globe. In addition, we have in-depth CTI expertise for Cisco and Avaya.

Our full-service support means flexibility and reliability: We manage our customers’ investments in Service Cloud by staying current through changes in their business with our continuous improvement, training services, and Day Two support.

  • Partner Tier

    registered
  • YEAR OF FOUNDING

    1982
  • Appexchange Reviews

    4
  • Appexchange Rating

    5/5
  • Certified Professionals

    12
  • Email

    david.trzupek@ttec.com
  • Phone

    +1.877.206.8119
  • Visit Website

  • TTEC
  • TTEC
  • TTEC

# Focus

# Service lines

100%

# Salesforce Expertise

25%
25%
25%
25%

# Certifications (65)

# Portfolio

Key clients:

# Geographic Focus

Languages: English, Spanish

International: Philippines, United States, Canada

United States: Arizona, California, Colorado, Georgia, Illinois, Michigan, Missouri, Tennessee, Texas

Canada: Ontario

# You will also like these agencies


Empowering Businesses through the Cloud

Cloud Orca is UK’s fastest-growing Salesforce Partner. Their Salesforce consultants have been involved in over 100 Salesforce projects in over 20 industries. They are composed of certified professionals holding over 30 certifications.

Client feedback from AppexChange:
“Cloud Orca rendered great service to GHIB for the implementation of Salesforce CRM. The Cloud Orca team is highly knowledgeable and provides a highly flexible service. They provided great support at every point and went above and beyond for us to deliver our requirements.”

Certified Professionals: 21

AppExhange Reviews: 94

AppExhange Rating: n/a

International: 2 States

CGI

CGI


Experience the commitment

CGI is a global IT and business process services provider delivering business consulting, systems integration and outsourcing services. CGI has been a Salesforce Platinum partner since 2011 delivering global customer success stories and expertise.

Certified Professionals: 282

AppExhange Reviews: 13

AppExhange Rating: n/a

International: 21 States


The leading cross cloud consultants in ANZ.

Established in 2008, System Partners is Australia’s leading cross-cloud Salesforce implementation partner. We build long-term sustainable business solutions for our clients, and specialise in financial services, public sector & CMU industries.

Certified Professionals: 281

AppExhange Reviews: 21

AppExhange Rating: n/a

International: 24 States


HCL Technologies

HCL accelerates business transformation on Cloud by offering an integrated approach towards business processes, technology, application and data. HCL delivers end to end services across the salesforce.com product suite and several industry verticals.

Certified Professionals: 566

AppExhange Reviews: 28

AppExhange Rating: n/a

International: 12 States


CRM, Lightning Platform, Heroku, Architecture, Mobile and Web

Mav3rik is a cloud solutions and application development provider utilizing Salesforce business applications and platform. Our services range from architecture and advisory to design and delivery to training and support. Melbourne, Sydney and Perth.

Certified Professionals: 19

AppExhange Reviews: 7

AppExhange Rating: n/a

International: 2 States