Customer Experience Consulting for Contact Center Transformation

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands.

The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth, and digital trust and safety services.

Founded in 1982, the Company’s 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit

The TTEC Digital CRM team designs strategies, processes, and implementation plans utilizing TTEC’s collective proven customer experience and contact center expertise to optimize Service Cloud.

Our certified technical experts bring best practices to every engagement: We enable client implementations of Salesforce Service Cloud using our certified consultants around the globe. In addition, we have in-depth CTI expertise for Cisco and Avaya.

Our full-service support means flexibility and reliability: We manage our customers’ investments in Service Cloud by staying current through changes in their business with our continuous improvement, training services, and Day Two support.

  • Certified Professionals

  • Salesforce Certifications

  • Appexchange Reviews

  • Appexchange Rating


  • Email
  • Phone

  • Visit Website

  • TTEC
  • TTEC
  • TTEC

# Focus

# Service lines


# Salesforce Expertise


# Certifications (75)

Salesforce Certified Administrator

17 x Salesforce Certified Administrator

Salesforce Certified Associate

16 x Salesforce Certified Associate

App Builder

8 x App Builder

Service Cloud Consultant

7 x Service Cloud Consultant

Platform Developer I

6 x Platform Developer I

Advanced Administrator

5 x Advanced Administrator

Pardot Specialist

2 x Pardot Specialist

Sales Cloud Consultant

2 x Sales Cloud Consultant

Associate Platform App Builder

2 x Associate Platform App Builder

Associate Administrator

2 x Associate Administrator

Financial Services Cloud Accredited Professional

1 x Financial Services Cloud Accredited Professional

Platform Developer II

1 x Platform Developer II

Associate Platform Developer I

1 x Associate Platform Developer I

Salesforce Certified Business Analyst

1 x Salesforce Certified Business Analyst

Experience Cloud Consultant

1 x Experience Cloud Consultant

Sharing & Visibility Architect

1 x Sharing & Visibility Architect

Data Architecture & Management Designer

1 x Data Architecture & Management Designer

Application Architect

1 x Application Architect

# Portfolio

Key clients:

# Geographic Focus

Languages: English, Spanish

International: Philippines, United States, Canada

United States: Arizona, California, Colorado, Georgia, Illinois, Michigan, Missouri, Tennessee, Texas

Canada: Ontario

# You will also like these Salesforce partners




Salesforce Value Delivered

CloudMasonry is a full-service and the leading provider of Salesforce consulting services for organizations both large and small across the US. The consulting company leverages its experience with cloud-based systems to help companies discover more significant value in their Salesforce investments. With their extensive experience across major industries, they have combined deep enterprise consulting experience with their collaborative approach to project delivery.

Client feedback from AppexChange:
“CloudMasonry was extremely easy to work with and very knowledgeable. They worked within our budget restrictions and offered as much follow-up support as we needed. I would highly recommend them.”

Certified Professionals: 45

AppExhange Reviews: 20

AppExhange Rating: 4.9

International: 2 Countries

View Profile



The Marketing and Sales Operations Experts

As a Salesforce Summit Partner, we understand the technology that fuels your Revenue Operations from end-to-end. Security is our top priority, so we are independently audited and SOC 2 Type II compliant, servicing clients across North America.

Certified Professionals: 53

AppExhange Reviews: 69

AppExhange Rating: 4.9

International: 2 Countries

View Profile