Toronto, Ontario, CanadaFounded 2016Provisional partner
Where Field Service excellence meets human-centered transformation
Tinker Time Labs (TTL) is a Salesforce Field Service consultancy founded by a former Field Service Product Manager and Salesforce Advisory Board member. We specialize exclusively in the Field Service Lightning (FSL/SFS) product line — scheduling and optimization, mobile app configuration, dispatcher console workflows, and Agentforce agents built for field operations. Recent work includes:
Scheduling & Optimization maturity assessments using a 38-capability capability map, benchmarking clients from Absent through Optimized states KPI frameworks for field operations leaders, including custom Visit Outcome tracking and technician attempt-count reporting Field Service Agentforce configuration, including deterministic-layer fixes for appointment slot formatting in agent-facing flows Integration work connecting Field Service data to downstream systems (MuleSoft, ERP)
We work with manufacturing, industrial equipment, and specialty trades operators running complex, multi-technician Field Service deployments. Our approach is OOB-first and practitioner-led — we don't sell transformation decks, we ship configured, working Field Service orgs.
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