Orange Business distinguishes itself by the variety of its customer relationship management solutions and its specific know-how to enable integrations with Salesforce:
- Communication: Integration of reference contact center solutions (Genesys, Avaya, Cisco and Kiamo) and the Cloud Flexible Contact Center solution, offering a unified workstation in Sales and Service Cloud.
- Collaboration: collaborative devices for document management or integration of corporate social network
- Capitalization: analysis and processing of data based on our Flexible Data solution
- Mobility: mobile application (web, mobile, intranet applications) development
- Analyze: integration of business flow management solutions
- Customer loyalty: Implementation of mailing and SMS campaigns through Contact Everyone
We bring together the wealth of Salesforce CRM with the power of our Flexible Contact Center to design a unique 100% cloud-based solution.
We advise companies on the whole of their digital strategy and develop and integrate solutions such as Digital Workspace, Sales and Field Services, eCommerce, payment, customer insight, Digital Applications…