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3 Mistakes That Growing Companies Make in Their Support Model for Salesforce 👇
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Use someone on their team who does not have the experience, capacity or time to be the Salesforce Admin. It is closer to being a 'hobby' for that person and the platform suffers.
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Hire an expensive Salesforce Consulting Firm that is not consistently engaged with the business and the evolution of the platform. Different users may provide support, so they have to re-learn the Org each time they engage. Result is an expensive engagement without the longstanding results.
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Hire a Full Time Salesforce Admin when they cannot keep them busy. The company carries all of the overhead expense of a Full Time Resource and still has to engage other expensive resources such as project managers and business analysts within the team to support the platform. The expense outweighs the benefit.
The Solution? Mercury CRM Solutions
