We help you deploy, revamp or extend the use of your Salesforce platform to integrate and automate Sales, Marketing and other business processes. Our Salesforce expertise includes:
- Systems integration with other IT platforms
- Best practices for increasing productivity
- World-Class reporting and analytics
- Training and deployment
- Support and Maintenance
Our Salesforce Sales Cloud expertise includes:
- 360-Degree View of the Customers integrating internal and 3rd party data sources.
Customer Asset and Product Management (i.e. bundles, tiers, SKUs and complex discount structures)
- Salesforce‘s CPQ, 3rd CPQ tools and Custom-built CPQ
- Opportunity life cycle (from lead to order)
- Multi-layer Approval processes
- Sales Teams set-up for New Business, Account and Territory Management, including monitoring the usage of Consumables, Up-selling and Cross-Selling
Our Service Cloud expertise includes:
- Queues and Omni Channel Implementation
- Live Agent system setup
- Email to Case setup, including advanced email processing
- Setting up Knowledgebase and Case management processes
- Implementing Service Level Agreements
- Implementing Field Service Lightning