Specialists in Service Cloud, Marketing Cloud, Community Cloud, and Health Cloud allow us to serve the entire US including Puerto Rico & Hawaii. Services include:
Software Implementations
● Requirements documentation
● Analysis
● Configuration
Campaign Support
● Design
● Implementation
Custom Development
● Third-party platform integrations
Reporting Visualization and Analytics Support and Development
● Data analysis and reporting
Client Example: Driving Healthcare Consumer Outcomes Using Salesforce Marketing Cloud™
Opportunity: Provide needed, rapid communication test-and- learn capabilities to execute multi-channel outreach to members including:
● Health & wellness
● Education
● Prescriptions
● Enrollment
Solution:
● Advanced analytics in an agile operating model
● Rapid test-and-learn emails through Salesforce Marketing Cloud
● Predictive modeling and analytically-derived cohorts
● Barrier analysis, behavioral economics principles, and personalized messaging to drive behavior change
Outcomes:
● 1.9M+ emails sent
● 13 campaigns including both Commercial and Medicare members
● 27% open rate (42% higher than the industry average of 19%)