Zoom Contact Center for Service Cloud Voice logo

Zoom Contact Center for Service Cloud Voice

By Zoom Video Communications, Inc.

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Rating
2.0
Reviews
1
Pricing
Paid
From $20 per user per month
Listed since
2025

About Zoom Contact Center for Service Cloud Voice

A unified agent experience for Zoom Contact Center and Service Cloud Voice

A solution jointly defined by Zoom and Salesforce to deliver an AI-powered Customer Experience solution. Zoom Contact Center for Service Cloud Voice seamlessly integrates omni-channel engagements with CRM data by incorporating Zoom components within the Salesforce Omni-Channel widget. Through this integration, agents enhance their productivity by eliminating Toggle Tax with a unified, single pane of glass experience.

Zoom Contact Center efficiently routes callers through dynamic factors, such as consumer responses, identified data like account numbers, or predefined business rules. Callers are directed to the most appropriate resources, which leads to more efficient and personalized customer support.

Integration combines the best of both worlds by seamlessly incorporating Zoom's Live transcription and call recording within Salesforce native components, while leveraging Salesforce's comprehensive view of the customer.

Highlights

  • Deliver seamless journeys - Invite customers to engage with you across all channels, or proactively reach out to them. Deliver a personalized experience with pre-integrated data available to your customer service agents.
  • Unified AI-powered agent experience- Reduce post-call effort and time by automatically synchronizing customer data and history for each interaction. Enable automated conversation summary powered by Einstein Generative AI.
  • Next Best Action- Power Einstein Next Best Action with Zoom Contact Center real-time transcription, offering contextual agent guidance during live engagements.
  • Self-service Now powered by agentic AI, Zoom Virtual Agent 2.0 delivers smarter, autonomous self-service experiences across chat and voice channels
  • Quality Management and Insights- Help contact centers track and analyze customer interactions, measure agent performance, provide actionable insights, and proactively identify areas for improvement while maintaining organizational compliance
  • Workforce Management- Enhance contact center operations by streamlining engagement forecasting, optimizing staff schedules, and simplifying agent management.

Screenshots

Zoom Contact Center Login with Service Cloud Voice

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Zoom Contact Center Login with Service Cloud Voice

Pricing

Paid, from $20 per user per month.

Zoom Contact Center for Service Cloud Voice plans
PlanPriceBilled
Named annual$20 per userMonthly
Named monthly$25 per userMonthly
Concurrent annual$28 per userMonthly
Concurrent monthly$35 per userMonthly

Requires Zoom Contact Center license. Zoom Contact Center Pricing- https://zoom.us/pricing/zoom-contact-center

Compatibility

Works with
  • Service Cloud
Requires
  • Service Cloud
Salesforce editions
  • Professional
  • Enterprise
  • Unlimited
  • Developer
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on July 31, 2025
Industries
  • Horizontal Product
Languages
  • English