XO - Automation AI logo

XO - Automation AI

By Kore.ai, Inc.

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Pricing
Paid
From $60 per company per month
Listed since
2022

About XO - Automation AI

Automation AI brings the power of LLM and Generative AI technology

Building and scaling human-like virtual assistants is simplified through XO. With a no-code interface and the power of Large Language Models (LLMs) and Generative AI, Automation AI enables users to design, build, train, test, deploy, and manage AI-first Virtual Assistants, streamlining the automation of customer interactions.

Features Include:

1. Omni-channel customer interactions with support for 40+ digital channels, built-in Voice Gateway, and support for third-party IVR systems. 2. Advanced RAG capabilities for Generative Answers. 3. Build automated customer conversation flows using the low-code Dialog Builder. 4. Multimodal NLU powered by LLMs. 5. Multilingual capability with support for 100+ languages. 6. Prebuilt integrations with popular commercial models like OpenAI, Azure, and Anthropic; Support for Commercial LLM integration (BYO). 7. Fine-tuned proprietary models (XO-GPT Models) for common use cases like user query expansion, assistant response rephrasing, etc. 8. Full lifecycle management tools to test, debug, deploy, and monitor the virtual assistants. 9. Comprehensive insights into the performance of the NLP models and automation flows.

Highlights

  • GenAI-powered Co-pilot to auto-generate dialog definitions, training suggestions, and test datasets. GenAI-powered interactions to provide human-like conversation experiences for your customers and employees
  • Advanced RAG: Provide responses to user queries from structured and unstructured content. Supports content ingestion from a wide range of sources, chunking strategies, hybrid retrieval strategies, and LLM-powered answer generation
  • Dialog Builder: Provide human-like conversation experiences for your customers and employees. Elevate the experiences by orchestrating the GenAI Node and the GenAI Prompt nodes with built-in Guardrails.
  • Intelligent Conversation Management: Build accurate NLP models with a multi-pronged NLU approach, leveraging LLMs for faster model building. Use LLMs for intent resolution, understanding contextual intents, and enabling human-like contextual conversations
  • Intelligent Conversation Management: Automatically handles non-linear conversation scenarios like interruptions, digressions, corrections, and more.

Screenshots

Automation AI

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Automation AI

Pricing

Paid, from $60 per company per month.

XO - Automation AI plans
PlanPriceBilled
XO Automation AI (Essential) - 1,000 Sessions per month + Standard Support$60 per companyMonthly
XO Automation AI (Essential) - 1,000 Sessions per month + Standard Support$600 per companyYearly
XO Automation AI (Essential) - 2,500 Sessions per month + Standard Support$146 per companyMonthly
XO Automation AI (Essential) - 2,500 Sessions per month + Standard Support$1,463 per companyYearly
XO Automation AI (Essential) - 5,000 Sessions per month + Standard Support$285 per companyMonthly
XO Automation AI (Essential) - 5,000 Sessions per month + Standard Support$2,850 per companyYearly
XO Automation AI (Essential) - 10,000 Sessions per month + Standard Support$555 per companyMonthly
XO Automation AI (Essential) - 10,000 Sessions per month + Standard Support$5,550 per companyYearly
XO Automation AI (Essential) - 25,000 Sessions per month + Standard Support$1,350 per companyMonthly
XO Automation AI (Essential) - 25,000 Sessions per month + Standard Support$13,500 per companyYearly
XO Automation AI (Essential) - 50,000 Sessions per month + Standard Support$2,625 per companyMonthly
XO Automation AI (Essential) - 50,000 Sessions per month + Standard Support$26,250 per companyYearly
XO Automation AI (Advanced) - 1,000 Sessions per month + Standard Support$180 per companyMonthly
XO Automation AI (Advanced) - 1,000 Sessions per month + Standard Support$1,800 per companyYearly
XO Automation AI (Advanced) - 2,500 Sessions per month + Standard Support$439 per companyMonthly
XO Automation AI (Advanced) - 2,500 Sessions per month + Standard Support$4,388 per companyYearly
XO Automation AI (Advanced) - 5,000 Sessions per month + Standard Support$855 per companyMonthly
XO Automation AI (Advanced) - 5,000 Sessions per month + Standard Support$8,550 per companyYearly
XO Automation AI (Advanced) - 10,000 Sessions per month + Standard Support$1,665 per companyMonthly
XO Automation AI (Advanced) - 10,000 Sessions per month + Standard Support$16,650 per companyYearly
XO Automation AI (Advanced) - 25,000 Sessions per month + Standard Support$4,050 per companyMonthly
XO Automation AI (Advanced) - 25,000 Sessions per month + Standard Support$40,500 per companyYearly
XO Automation AI (Advanced) - 50,000 Sessions per month + Standard Support$7,875 per companyMonthly
XO Automation AI (Advanced) - 50,000 Sessions per month + Standard Support$78,750 per companyYearly

Final pricing will be based on feature sets and conversation volumes.

Compatibility

Works with
  • Sales Cloud
  • B2C Commerce Cloud
  • Commerce Cloud Order Management
Requires
  • Sales Cloud
  • Service Cloud
  • B2C Commerce Cloud
  • Commerce Cloud Order Management
Salesforce editions
  • Essentials
  • Professional
  • Enterprise
  • Unlimited
  • Performance
  • Developer
  • Salesforce Platform
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on September 29, 2022
Industries
  • Financial Services
  • Healthcare & Life Sciences
  • Retail
Languages
  • English