Medical Device Service & Support Intelligence
Tableau Next Agent
By Wilco Source a CitiusTech Inc company
- Rating
- Not rated yet
- Reviews
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- Pricing
- Free
- Listed since
- 2026
About Medical Device Service & Support Intelligence
Turn service and support data into intelligent, trusted insights
Medical Device Service & Support Intelligence Agent provides a ready-to-use intelligence foundation for medical-device service operations.
Your device, case, warranty, technician, and account data live in different places. Medical Device Service and Support Intelligence brings them together. Curated Tableau Next dashboards give you device health, case triage, and installed base visibility, and an Agentforce conversational experience answers operational questions in natural language.
The solution includes a packaged data model, permissions, Data Kit, data streams, mappings, semantic model, workspace, visualizations, dashboards, and the MedTech Tableau Next template. It is designed to work with Salesforce’s out-of-box Tableau Agent.
Built by Wilco Source. Only Salesforce. Only HLS.
Highlights
- Triage service cases in one view. Cases grouped by status, priority, and issue category for consistent prioritization and escalation.
- Know your installed base. Rank accounts by asset count, then drill into each device record with product family, device name, serial number, and installation context.
- Ask your data in plain English. Agentforce answers defined operational questions. No new report required.
- Governed, grounded, permission aware. The agent answers only from data and semantics available to the requesting user.
- No PHI. Fast to evaluate. Ships with a synthetic demonstration dataset. Install, review, and demo without patient data.
- Built by WilcoSource. Only Salesforce. Only HLS. Salesforce Summit Partner. Agentforce Life Sciences Customer Zero partner.
Screenshots
Image 1 of 6
Pricing
Free.
Compatibility
- Works with
- Tableau Next
- Requires
- CDP
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on September 7, 2026
- Industries
- Healthcare & Life Sciences
- Languages
- English