Webtrends CRM Exchange for Salesforce

Customers may use your website dozens of times before ever talking to your sales team. They research new products, download educational material, interact with other customers or chat with customer support reps. And you probably have information about all these interactions. Unfortunately, it’s usually in a data warehouse, inaccessible to sales.

Webtrends CRM Exchange for Salesforce delivers Webtrends visitor data directly into Salesforce lead and contract records, making it accessible to your sales and service organization. Know when prospects and customers are visiting your website and what they are doing while there -- all without needing to learn any new systems.

Data available includes number of visits, visit duration, content groups, search terms, campaign IDs, file downloads, and more. Empower your teams to make more relevant, timely follow-up with prospects and customers to improve revenue and customer satisfaction.