WatchMe Video Support

Highlights

• Create Live Video With just a few clicks, Users can record their experiences within and outside of Salesforce. Have a question that's easier to show than to explain? Create a WatchMe and demonstrate your situation quickly and easily.
• On-Demand Debug Logs No need to setup debug logs for individual Users. Logs are automatically provisioned and delivered to the support team (and cleaned up afterwards). Now you can capture the User experience AND what's happening behind the scenes.
• Production Visibility For support agents, nothing is more powerful than seeing the problem first-hand. Now there is no need to simulate issues in lower environments, with bad data. You can see actual User behavior and Results in production environments.
• Record Anything WatchMe videos are not just for Salesforce. Need to show integration results from another system? Simply drag that window onto the screen and include it in your WatchMe.
• Spend Less Time in Meetings Users and support agents can work independently to solve issues much faster. No more "Issue Discovery Meetings" or endless email chains to describe and triage problems.
• Solve Problems 40%-60%Faster With a combination of Case data, live demonstration video, and relevant debug logs, all in one place, support agents have everything they need to solve issues faster and get Users back on track.