Vonage Identity Insights
Network-Powered Fraud Detection
By Vonage
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free
- Listed since
- 2025
About Vonage Identity Insights
Verify callers, detect SIM swaps, and stop fraud at the network level
Vonage Number Insight integrates with Salesforce Agentforce Actions to enhance customer interactions by providing real-time intelligence about phone numbers enabling informed decision-making and streamlined workflows. Key Features: 1. Real-Time Number Intelligence:
- Identifies phone number types (e.g., mobile, virtual, landline, or VoIP).
- Retrieves the Country associated with the number.
- Detect SIM Swap fraud by knowing whether a phone's SIM card was recently changed
- Additional number data includes number validity, formatting, ported status, carrier, country, roaming status, and roaming country.
2. Enhanced Agent Productivity
3. Improved Customer Experience
4. Seamless Integration
Benefits:
- Increases operational efficiency by reducing call failures and manual verification.
- Enhances data accuracy within Salesforce records
- Improves customer satisfaction through personalized and effective interactions
Highlights
- Enhanced Agent Productivity: - Automates number verification, reducing manual efforts. - Helps agents prioritize calls by identifying valid or high-priority numbers. - Displays actionable insights directly within the Salesforce Agentforce interface.
- Improved Customer Experience: - Enables agents to tailor interactions based on number insights (e.g., location for time zones). - Helps detect potential fraud by flagging suspicious or invalid numbers. - Reduces failed calls by ensuring accuracy
- Seamless Integration: - Fully integrates with Salesforce Agentforce Actions workflows. - Uses APIs to fetch data dynamically during call or lead processes. - Customizable workflows for specific use cases, such as lead verification
- Use Cases: - Lead Validation: Automatically verify phone numbers during lead creation to ensure quality data entry. - Fraud Detection: Detect suspicious activity by analyzing phone number validity and origin. - Fraud alerts: Based on suspicious activity
Screenshots
Pricing
Free.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Platform Cloud
- Requires
- Einstein 1
- Service Cloud
- Platform Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Salesforce security review
- Passed on April 21, 2025
- Industries
- Horizontal Product
- Languages
- English