Vonage Conversations for Salesforce
SMS, MMS, WhatsApp, RCS Messages
By Vonage
- Rating
- 5.0
- Reviews
- 2
- Pricing
- Free
- Listed since
- 2023
About Vonage Conversations for Salesforce
Unlock the power of conversations with Salesforce
Turn your Salesforce into a personalized engagement tool. Thanks to Vonage Conversations for Salesforce, you can reach customers at scale across SMS, MMS, WhatsApp and RCS from the Salesforce CRM — and seamlessly blend bots and agents. It’s all about the customer experience.
For more information: https://www.vonage.com/communications-apis/conversations-salesforce/
Increase customer interactions. Put your customers at ease with immediate chat-based interactions on their favorite channels.
Build personalized conversations. Allow your entire team to access customer chat histories and join the conversation.
Optimize engagement and productivity. Automate conversations with chatbots and route to the right agent for quicker service.
Highlights
- ACHIEVE CONVERSATION CONTINUITY Conveniently engage your customers from the Salesforce Marketing, Service, and Sales Clouds within your CRM while seamlesly blending AI and live agents.
- EASE OF USE Designed for Salesforce Sales & Service Cloud, and Salesforce Marketing Cloud, conversations are saved in Salesforce objects. You can set up the app in minutes using the installation tool, and users can add the messaging widget anywhere.
- FLEXIBILITY Every business has their own process. That’s why we built the app to be customizable using native Salesforce tools. You can message-enable any Salesforce object, including custom objects, and build any type of workflows.
- SCALABILITY The app works well with any third-party application or contact center that supports Salesforce infrastructure, such as Vonage Contact Center or Vonage AI Studio, to enable real-time agent support or AI-driven Virtual Assistants.
- INTEGRATION SIMPICITY The package functionality can be utilized as part of Agentforce actions, Salesforce Marketing, Service, Sales and Financial Services Clouds and prompt templates.
Screenshots and videos
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Pricing
Free.
Compatibility
- Requires
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Financial Services Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on September 8, 2022
- Industries
- Horizontal Product
- Languages
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Portuguese
- Spanish
- Swedish