Video chat and screen sharing for Salesforce

Highlights

• Solve Issues Faster Apizee for Salesforce enables real-time video calls and screen sharing, letting agents see what customers see. Diagnose and resolve issues quickly, cut resolution time, and avoid costly truck rolls—boosting service efficiency.
• Advanced Support Tools Enhance remote assistance with screenshots, annotations, and image scanning. Capture and highlight key details in real time to improve troubleshooting, ensure clarity, and speed up issue resolution—all within Salesforce.
• Improve Customer Satisfaction Deliver a more personalized and human support experience. Visual interactions help build trust, show greater empathy, and increase first-call resolution rates—leading to happier customers.
• No App Download Required Customers can join video calls instantly via a simple browser link—no downloads or installations needed. Provide effortless remote support without technical barriers.
• Improve Customer Support Metrics 97% customer satisfaction for video-assisted support calls +15% increase in first-call resolution -40% reduction in service visits, replaced by remote assistance
• Use cases - Customer Service Escalations - Technical Support - Product Troubleshooting & Maintenance - Field Service Support - Remote Sales
• Key Features - Invitation & Scheduling - High-Definition Video & Communication - Screen Sharing & Co-Browsing - Automated Reporting - Brand Customization & White-Labeling - Browser-Based, No Installation Required
• Supported Salesforce objects: - Contact - Case - Lead - Opportunity - Voicecall