VCC Live for Salesforce
CTI | Click-To-Call | IVR | Dialer | ACD | Voicebot
By VCC Live
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- Listed since
- 2021
About VCC Live for Salesforce
VCC Live for Salesforce - increase Customer Service and Sales Productivity
Reduce manual tasks, enhance customer experience, and boost team productivity by bringing Salesforce and VCC Live together. Save time for your agents by eliminating platform switching.
Our cloud-based CTI solution doesn't require hardware to install or maintain, and it enables remote work and training.
Take advantage of easy installation and quick setup, and customize the integration to fit your business needs and customer expectations.
Our 24/7 support and dedicated Key Account Manager will help you from the first steps, providing in-depth training, listening to your feature requests, and answering any questions and problems you may have.
ADVANCED CONTACT CENTER FEATURES:
- Agent Status (Availability, Breaks)
- ACD (Automatic Call Distributor)
- CTI (Computer Telephony Integration)
- Callback
- IVR (Interactive voice response)
- Call recording
- Click-to-Dial
- Call transferring between agents
- Automatic logging
- Screen pop-up with customer details
- Call Notes
- Works on every Salesforce-compatible browser
Highlights
- BOOST PRODUCTIVITY & DRIVE SALES • Handle calls within the Salesforce interface, without having to switch between platforms • Save time for your agents, so they can focus on what matters: talking to customers
- ENHANCE CUSTOMER EXPERIENCE • Access call history and customer details on screen pop-ups for personalized interactions • Transfer calls to ensure customers are connected with the most appropriate agents
- LEVERAGE ADVANCED CONTACT CENTER FEATURES • Handle your inbound calls seamlessly with unlimited IVRs, voicebots and skill-based routing • Leverage an AI-powered predictive dialer to maximize the time agents spend on customer calls
Screenshots
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Pricing
Paid.
VCC Live has a number of plans tailored to your team's needs depending on the required functionalities and channels used. Please review available options on our website: https://vcc.live/pricing/ or contact us directly.
Compatibility
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 26, 2021
- Industries
- Financial Services
- Healthcare & Life Sciences
- Retail
- Languages
- English