UST HealthProof Advalent Engagement Plus

Join forces with UST for a seamless integration of Engagement Plus™, our all-in-one contact center solution. Empower your CSR team with instant, precise data for managing claims, authorizations, enrolments, and appeals, all through UST’s advanced Cloud Integration Layer. Engagement Plus™ offers unparalleled customizations to meet your unique requirements, ensuring exceptional service every time.

Highlights –

AUTOMATED WORKFLOWS UST Engagement Plus automates workflows around your members’ and providers’ inquiries and requests and helps you boost productivity and customer engagement.

REAL-TIME DASHBOARDS Providing the right data in a concise, easy-to-read format allows for improved efficiency and performance when making business decisions. These insights can also be used to address KPIs and improve performance.

CLOUD LAYER INTEGRATION By leveraging UST’s Cloud Integration Layer within Engagement Plus™, your IT team can provide real-time Application Programming Interface (API) integration to your Core Admin Systems. There is no need to have your CSRs swivel-chair to other platforms - Engagement Plus™ visualized on Salesforce’s Health Cloud will be their single-source-of-truth.