Twilio for Salesforce

Built for Admin Heroes

• No Data Silos: Manage all inbound and outbound communications in one platform.
• Simple for Your Users: As easy as texting on your phone, and integrates seamlessly with campaigns, contacts, and leads.
• Scale to Any Size: Quickly manage permissions and preferences for your team of 2 or 2,000.

Engage Customers and Constituents

• Get People’s Attention: With a 98% open rate, text messaging breaks through the noise.
• Increase Customer Satisfaction and Retention: Meet people where they are with a personalized text at just the right time.
• Boost Team Productivity: Make more connections with fewer clicks using the group inbox and Process Builder.

Features:

• Two way conversations with contacts and leads
• Bulk message builder to broadcast SMS to campaign members
• Group inbox to manage all text messages in one place
• Process Builder integration to trigger SMS with workflows
• Delivery status notifications and reporting
• Scheduling for outbound text messages
• Opt-in/opt-out handling with standard and custom keywords
• Twilio Apex API library to extend to any Twilio channel
• 15 standard reports to analyze engagement and results