Troubleshoot My Device

Troubleshoot My Device in a whole new way using Flow Template with Video based Online Help Room and Schedule a Visit capability.

Features included in the package:

1. Video Based Virtual Help Room Support 2. Schedule Appointment 3. Intelligent way of assigning to expert 4. Rate Experience 5. Log a Call 6. Log Activity 7. Email Notification to Expert 8. Case Creation 9. Navigation to Case Detail page 10. Case closure

All these features by just click, no code!

How it helps?

Provides video based real time resolution support with Video based Online Help Room which makes troubleshooting easier and accurate. Webcam support helps in better interaction with customer as videos help get your message quickly and accurately and assists in accurate way of understanding customer problem.

Schedule Appointment feature helps to schedule a field visit appointment to troubleshoot an issue in an intelligent way by automatically creating a task for a customer service representative expert in solving the issue.

Flow Template helps to create or install pre-built business processes that you can customize by cloning to create customized business processes.