TopCX AI Driven Customer Support & Agent Productivity App
By Pytron Inc
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- Not rated yet
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- Pricing
- Free to install
- Listed since
- 2025
About TopCX AI Driven Customer Support & Agent Productivity App
Transform CX & Agent Productivity with AI-enabled TopCX at Affordable Price
Designed to address the challenges of modern customer service and support, TopCX empowers businesses to revolutionize their customer service operations with AI-powered and data-driven tools. Integrating advanced GenAI and Machine Learning technologies, TopCX enables faster, more accurate resolutions, enhanced agent performance, outstanding quality, and exceptional customer satisfaction. TopCX liberates you from budget constraints rather empowers you to provide exceptional AI-driven, value-based customer experiences at the lowest cost possible.
Highlights
- TOPX : Intelligent algorithms ensure accurate, data-driven three resolutions to choose from, for every ticket.
- BotX : Leverages AI to deliver intent-based, context-driven replies, minimizing the need for manual intervention.
- SearchX : Ensure accurate and relevant search results by applying detailed filters, such as categories, ticket status, or keywords, that help agents locate cases effectively.
- EmailX : Data-driven AI-generated professional email drafts based on the content of ticket conversations.
- XAnalytics : Delivers in-depth and actionable real-time dashboards on overall customer service performance such as customer touchpoints, ticket handling, FTR, OTR, and an exhaustive set of service metrics allowing you to monitor KPIs.
- SurveyX : Automatically deploy surveys after customer interactions, making feedback collection streamlined and efficient.
- XQA : AI-Powered QA for 360° analysis of conversations for enhanced Agent performance and CX metrics.
Screenshots
Pricing
Free to install.
| Plan | Price | Billed |
|---|---|---|
| Starter | $10 per user | Monthly |
| Starter | $100 per user | Yearly |
| Standard | $15 per user | Monthly |
| Standard | $150 per user | Yearly |
Annual Billing Discount: Customers who opt for annual billing will save up to 20% discount on their total subscription cost. Pricing Inquiries: For detailed pricing & customization options, customers can contact our sales team at sales@topcx.ai
Compatibility
- Works with
- Service Cloud
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 24, 2024
- Languages
- English