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Level AI CX Intelligence & Automation Platform (Auto Quality Assurance)

By Level AI

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Pricing
Paid
Listed since
2024

About Level AI CX Intelligence & Automation Platform (Auto Quality Assurance)

AI-powered customer intelligence platform for modern contact centers

Level AI is an AI-powered customer service intelligence platform designed to improve the customer experience in companies of all sizes. Level AI's semantic engine analyzes all the support conversations in a contact center and provides insights to quality analysts and managers, which they can use to improve support quality and agent performance.

Highlights

  • Fetch support conversations (email, chat, and call) from Salesforce to Level AI
  • Provide Quality Analysts the necessary tools to analyse support conversations and evaluate agent performance based on various parameters using QA scorecards.
  • Onboard admins, agents, and QA auditors in Salesforce into Level AI for them to manage permission, evaluate conversations, etc.

Pricing

Paid.

Compatibility

Requires
  • Service Cloud
Salesforce editions
  • Professional
  • Enterprise
  • Unlimited
  • Developer
Lightning Experience
Not supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on March 1, 2024
Languages
  • English