TCS Localized Chat Bot Response Management
By Tata Consultancy Services Ltd
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free to install
- Listed since
- 2021
About TCS Localized Chat Bot Response Management
Local management of time sensitive crisis related information.
The TCS Localized Chat Bot Response Management App allows local management to immediately adjust Chat Bot responses relevant to their location and situation. A built-in approval process assures that only appropriate responses are deployed. Faster correct responses via chat bot reduces the demand and cost of contact center support.
Highlights
- Store Object in Salesforce provides interface with custom data fields to capture updates to store hours or safety procedures based on rapidly changing crisis circumstances.
- Updates to information are automatically forwarded for approval. Once approved, the information is presented via customer facing interfaces such as a Chat Bot.
- IT support is not required and this solution can be integrated with existing Chat Bot frameworks in order to provide the flexibility of local crisis information management without impacting corporate level responses.
Screenshots and videos
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Pricing
Free to install.
Compatibility
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Not supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on February 12, 2021
- Languages
- English