SurveySparrow

The SurveySparrow app for Salesforce integrates surveys and customer feedback with CRM data, so you can understand your customers better and drive better customer experience management. Set up triggers to automatically deploy customer feedback surveys after key interactions (eg: post-support resolution, deal closure, etc). Then sync the responses to Salesforce records (leads, contacts, custom objects, etc) in real-time. This builds a unified customer view, delivering up-to-date insights that empower marketing, sales, and support teams to personalize engagement without manual data entry.

For example, a retail company can trigger a satisfaction survey after a purchase, with responses automatically synced to a customer’s Salesforce contact record, enabling tailored follow-up offers that boost loyalty. When paired with Salesforce’s reporting, the survey data also reveals trends and preferences, fueling long-term CX improvements and data-driven decisions.

In order to use the app, you must be subscribed to SurveySparrow's enterprise plan. If you have any queries or concerns, please reach out to support@surveysparrow.com.