SupportLogic Support Experience (SX) Management
By SupportLogic Inc.
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $1,000 per salesforce instance, one time
- Listed since
- 2023
About SupportLogic Support Experience (SX) Management
Use predictive and generative AI to understand and act on unbiased signals
SupportLogic combines support operations efficiency with quality monitoring and agent productivity tools to deliver an all-in-one platform for your team.
Support Operations Efficiency
- Confidently analyze all customer interactions and go beyond surveys with sentiment analysis
- Reduce customer escalations by acting on hidden warning signals and predictive AI triggers
- Improve support response time with AI-based backlog management and case routing
- Use predictive signals to send alerts to anyone in your business and allow experts to solve issues faster
Quality Monitoring & Coaching
- Automatically monitor 100% of support channels with zero additional QA resources
- Scale agent performance with real-time coaching & training based on detected knowledge gaps
- Access Customer Effort Scores for deeper quality insights, along with advanced manual QA workflows
Agent Productivity
- Resolve complex customer issues faster with Gen-AI powered context generation, Next Actions and Troubleshooting Insights with AgentForce
- Streamline customer interactions with Response Composer to draft appropriate, grammatically correct, personalized support responses in any language
Highlights
- Get ahead of customer issues with predictive models proven to save your support team resources. The signals we find in your data allow you to spot the trends and patterns in your support interactions, make strategic decisions, and improve CS relationships
- Scale agent performance with multi-lingual quality assurance that monitors 100% of your cases, provides actionable insights and standardizes coaching and development across your team.
- Improve customer response time and support quality using Gen-AI-powered case summarization and response composer to respond with the right tone, grammar, and expertise in any language.
- Access the Summarization Agent to get precise, context-aware case and account summaries that help you deliver proactive support with AgentForce.
Screenshots
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Pricing
Paid, from $1,000 per salesforce instance, one time.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $1,000 per salesforce instance | One time |
The SupportLogic app is a plugin that is deployed in each Salesforce instance. All licensed users of the SupportLogic SX platform can leverage this app with no additional charges.
Compatibility
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on January 11, 2023
- Languages
- English