Support360
By BJIT Group
- Rating
- Not rated yet
- Reviews
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- Pricing
- Free
- Listed since
- 2026
About Support360
Support360 Your Complete Solution to Project Management and Task Automation
Support360 is a fully native Salesforce AppExchange solution that unifies project management, task tracking, resource allocation, Service Cloud case management, Project Portfolio management, and email to Case—all within your CRM. It could be your Redmine and Jira alternative that manages your entire project lifecycle in one secure, integrated environment. Designed for IT teams, client services, and internal operations, Support360 empowers organisations to streamline workflows, foster collaboration, and deliver projects on time. Whether you're managing complex projects or handling customer cases through Salesforce Service Cloud, Support360 ensures your teams stay aligned and efficient, without ever leaving Salesforce. With powerful tools for milestone tracking, automated document generation, and live resource visibility, you gain full control over your operations in real time. Drive better outcomes, improve productivity, and simplify case management—all from within the Salesforce platform.
Highlights
- 🚀 PROJECT MANAGEMENT ─────────────────── ⭐ Multi-project management and tracking ⭐ Cross-project resource utilisation reporting ⭐ Project hierarchy with user stories, tickets, and tasks ⭐ Manager-only access controls for project creation
- 📋 TICKET MANAGEMENT ────────────────── ⭐ Email-to-Ticket automation ⭐ Visual status path with seamless updates ⭐ Automated approval workflows with email responses ⭐ Duplicate ticket detection and merging ⭐ Salesforce Chatter for collaboration
- 📊 AGILE SPRINT DASHBOARD ───────────────────── ⭐ Sprint planning with drag-and-drop backlog management ⭐ Kanban board with customizable swim lanes ⭐ Sprint velocity tracking and burndown charts ⭐ Real-time sprint progress monitoring
- 📅 GANTT CHART & TIMELINE ──────────────────── ⭐ Interactive project timeline visualisation ⭐ Task dependency management with critical path ⭐ Resource allocation across project timelines ⭐ Baseline vs. actual progress comparison
- ⏱️ RESOURCE MANAGEMENT ──────────────────── ⭐ Assign team members across multiple projects ⭐ Track and monitor team members' performance ⭐ 360 overview of utilisation with built-in capacity planning ⭐ Smart allocation system to manage resources
- 📈 ANALYTICS & REPORTING ──────────────────── ⭐ 360-degree view of project performance ⭐ Real-time ticket analytics and priority insights ⭐ Resource utilisation and capacity reports ⭐ Sprint velocity and team productivity metrics
Screenshots
Image 1 of 6
Pricing
Free.
Compatibility
- Works with
- Service Cloud
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on December 31, 2025
- Industries
- Automotive
- Communications
- High Tech
- Languages
- English