Staircase AI by Gainsight

Highlights

• Auto-ingest all customer touch points - email, support tickets, Slack/Teams chat messages, and more - to instantly collect and analyze account sentiment, relationship strength, and risk.
• Gain a more accurate, consistent, and comprehensive understanding of your customers’ vitals by measuring real-time customer sentiment.
• Map how strong, multi-threaded, and varied your relationships are at each account with radar and heat maps to understand the strength and identify gaps.
• Discover the true cost of your team's efforts with account-specific efficiency analysis, helping you streamline processes.
• Surface key account needs, such as expansion opportunities, gone dark accounts, and more with Executive Dashboards that highlight priority actions.
• Know your champions, decision-makers, and advocates, and monitor the health of each contact across your accounts.
• View communication and activity gaps at a glance by quickly identifying where communication is lacking, helping you prioritize outreach, strengthen relationships, and prevent customer dissatisfaction or churn.
• Gain unmatched insights into why accounts and prospects are lost, and use these findings to refine your process and take decisive action.
• Up-to-the-minute alerts via Slack or email empower your team to instantly act on Staircase AI insights, ensuring swift, informed decisions and enhanced responsiveness to critical developments.