SMS-Magic AI Assistant
By Screen Magic Mobile Media
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- Not rated yet
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- Pricing
- Paid
- From $200 per user per month
- Listed since
- 2025
About SMS-Magic AI Assistant
Empower Your Agents with AI-Powered, Multi-Channel Messaging
AgentForce by SMS-Magic is a Salesforce-native conversational messaging solution that empowers sales, service, and marketing teams to manage real-time, multi-channel conversations directly within Salesforce.
Engage customers across SMS, WhatsApp, Facebook Messenger, and more using an intuitive agent console. Scale support and engagement with intelligent bots and seamlessly escalate to live agents when needed.
With deep Salesforce integration, compliance-ready features, and automation, AgentForce helps businesses deliver contextual, fast, and personalized communication that drives conversion, loyalty, and satisfaction.
Key Capabilities:
Omnichannel Agent Console: SMS, WhatsApp, Webchat, FB Messenger
AI-Driven Conversational Bots & Agent Handoff
Flows, Omnistudio, and Process Builder integration
Customizable message templates & consent management
100% native Experience Cloud & Salesforce Console integration
Ideal For:
Mid-sized to Enterprise organizations
Regulated industries (healthcare, finance, education)
Teams looking to reduce ticket volume and resolution time
Highlights
- Engage Anytime, Anywhere – 24/7 conversational messaging across time zones, channels, and languages
- AI + Agent Hybrid Experience – Scale engagement with bots and seamlessly involve live agents when needed
- Compliance Built-In – Consent checks, audit trails, and template governance for secure, enterprise-grade messaging
- Omnichannel Agent Console: Route and reply to messages across SMS, WhatsApp, and more—all in one place.
- Smart Bot + Agent Handoff: Automate responses with a chatbot, then transfer to live agents seamlessly.
- Campaign-Ready: Send personalized bulk messages using Salesforce Campaigns.
- Secure and Compliant: Built for regulated industries—support for opt-ins, templates, and audit trails.
- Experience Cloud Compatible: Embed messaging in customer portals.
Screenshots
Pricing
Paid, from $200 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | $200 per user | Monthly | 7 days |
Visit: https://buy.sms-magic.com for more details
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Experience Cloud
- Requires
- Einstein 1
- Sales Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Industries
- Education
- Healthcare & Life Sciences
- Professional Services
- Languages
- English