CXone Smart Agent
By Skybox Communications
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $12 per user per month
- Listed since
- 2021
About CXone Smart Agent
Your Agents Deserve a Smarter Interface.
Features:
- Voice
- Legacy Chat/Email/Work Item
- Modern DFO/Digital Channels
- Copilot Autosummary
- Omnichannel - Multiple contacts at the same time.
- Personal Connection Dialer
- Click-to-Call
- Screen Pops
- Customizable Automated Call Logging
- Audio Notifications
- Integrated Softphone
- Hide Unavailable Codes
- Customizable System Actions
- Agent Reporting
- Customizable Events - (On Disposition, Call End, Status Change etc.)
- Flow Support
- Pre-Populate New Objects
- Required Who / What
- Support Lightning Events to communicate with Lightning Components
- Transfer to a Logged-Out Users
Highlights
- Integrated Contact Control: Manage all customer interactions from a single, unified interface—whether it’s phone, chat, email, voicemail, or work items. Access recordings and transcripts, add notes and dispositions without switching applications.
- Data Memorialization with Copilot AI Autosummary: Automatically capture and store your CXone interaction data in Salesforce—complete with call recording links and AI-powered autosummaries for faster insights and analysis.
- Screen-Pop Management: Customize data display for agents with screen pops on any Salesforce object. Show targeted info, create dynamic URLs via scripts, and enable automatic navigation for faster, more efficient workflows.
Screenshots
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Pricing
Paid, from $12 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $12 per user | Monthly |
$12 per user per month. Volume discounts are available. Please contact us!
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on September 9, 2020
- Languages
- English
- French
- German
- Portuguese
- Chinese (China)
- Spanish