Skillsoft CAISY™ for Agentforce
By Skillsoft
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- Pricing
- Paid
- From $4 per user per month
- Listed since
- 2025
About Skillsoft CAISY™ for Agentforce
Level up Customer Support teams with AI-powered, experiential learning.
Ever wish your support teams could practice tough work conversations without the pressure of getting it wrong? Meet Skillsoft CAISY™ (pronounced "K-see"), your AI-powered coaching partner for real-life learning in the flow of work.
The CAISY conversational training experience creates a safe, interactive space where employees can experiment, learn, and refine their communication skills. The best part? No judgment, no risk. Every response your learners make is met with real-time, adaptive feedback — not just highlighting what they nailed but pinpointing the spots where they can grow.
Here’s where Skillsoft CAISY™ for Agentforce changes the game for customer support training. Forget about asking your people to wait for days for feedback after a tricky call. CAISY steps in immediately, evaluating real customer interactions using its conversation rubric to provide a criteria rating and instructive feedback. The magic happens when CAISY dynamically creates custom learning scenarios based on your team's actual cases, letting users practice for the situations that matter most.
The result? Faster feedback loops. Smarter team development. Real improvements you’ll notice in every call.
Highlights
- Driven by Generative AI: Picture an always-on supercoach. The Skillsoft AI scores real-life support cases and then spins up mock scenarios based on your toughest tickets. Your teams get hands-on experience and adaptive, personalized feedback.
- Custom Learning Rubrics: No more generic grading. Skillsoft partners with you to build custom rubrics to assess what your business values. We’ll ensure you can assess interactions across multiple criteria and get actionable scores.
- Real-World Simulations: Practice does make perfect, but only if your support teams practice the right stuff. Our AI-driven simulations drop employees into realistic, dynamic customer conversations like those they will face daily.
- Instant Recommendations for Improvement: Your people receive specific, timely tips after each simulation or the audited customer support text and audio transcripts. That gives you a team that is always learning, evolving, and upping its game.
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Pricing
Paid, from $4 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Skillsoft CAISY for Agentforce | $4 per user | Monthly | 30 days |
The Skillsoft CAISY for Agentforce is priced per user per month. The more users you purchase the lower the price. We also offer discounting for muti-year contracts.
The publisher offers discounts.
Compatibility
- Works with
- Service Cloud
- Requires
- Einstein 1
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Salesforce security review
- Passed on September 10, 2025
- Industries
- Horizontal Product
- Languages
- English